OurDoctor costs less than a co-pay. Re-directing unnecessary visits can reduce healthcare costs by up to 25%. OurDoctor gives patients easy access to a physician, reducing the risk that medical problems become chronic. OurDoctor can be implemented anytime of the year with minimal hassle. There are no waiting periods or exclusions.



Telemedicine is one of the fastest growing technologies in healthcare today. Distance is no longer a barrier and new devices and platforms are being created everyday. With technology improving clinical work flow, care strategy coordination, and long-term healthcare management, consumer demand will drive the increase in use of telemedicine due to a cost-effective and convenient health care model.


24/7 OurDoctor Physicians Network

Our national network of U.S. board-certified physicians are some of the most credentialed in the industry today. They include primary care doctors, internists, emergency room doctors as well as licensed pediatricians. OurDoctor physicians are available 24/7/365 and provide members with convenient, quality medical consultations via HIPAA compliant audio or secure video depending on your state's requirements. Our physicians can diagnose many common conditions and recommend treatment plans including non-controlled prescription medication as necessary.


Telemedicine Prescription Policy

Physicians providing consultations for members may offer online prescriptions* for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or doctor. There is no guarantee that an online prescription will be issued on any consultation and online prescriptions will only be issued if the physician is able to gather the appropriate inormation to accurately diagnose and treat a given condition. Physicians will refer patients to their primary care physician or appropriate level of care when indicated.


OurDoctor HIPAA Compliant Medical Visits

OurDoctor uses system technologies, including the interfaces to the technology systems provided by third party providers. OurDoctor manages the data security for this site. All data is stored in encrypted format that meets standards defined by HIPAA (Health Insurance Portability and Accountability Act). All data transfer is executed using similar standards that meet or exceed HIPAA, and no data is transferred to users that do not have specific data access keys.


Electronic Health Records

Our Electronic Health Record system is a powerful, HIPAA compliant feature that centralizes and simplifies your health care management. Before consulting with a physician, we require that our members complete a comprehensive medical history profile. The information submitted to each profile is 100 percent secure and confidential, and is automatically filed as a permanent part of the member’s electronic health record and is available to be updated by the member at any time. Prior to every diagnostic medical consultation, the automated system will ask the member if there are any changes or updates to the medical history that is on file. The detailed medical history is similar to the information an individual provides during his or her first office visit to a primary care physician, including past medical history, previously diagnosed conditions, current medications, and allergies.


Our Mission

At OurDoctor, our goal is simple. We believe that doctors seeing patients online and by phone is the only way to help make healthcare work. Patients are struggling to get access to care when they need it and healthcare systems are eager to find ways to bring modern solutions to the equation. Every day, more and more people in need of simple care are being forced to either go without treatment or seek care settings like the ER and urgent care clinics that are not appropriate settings for their needs.


When to use OurDoctor Telemedicine Services

  • If you cannot reach your primary care physician
  • If you need a short-term prescription refill
  • If you have young children and are unable to see a doctor
  • If it’s after your doctors normal business hours
  • When you're on vacation or traveling away from home
  • If you have a specific health-related question
  • If you're not sure you need to go to an urgent care center or ER
  • If you cannot afford to take time off of work
  • As a higher-quality, lower cost alternative to walk-in clinics

Top Reasons to Use OurDoctor

  • 24/7/365 access to Physicians with no time limit
  • Physicians can diagnose, treat and prescribe
  • Prescriptions electronically sent to a pharmacy of your choice
  • Nationwide coverage to include Puerto Rico *excluding Arkansas
  • Spanish speaking Physicians
  • Provider level patient satisfaction monitored
  • 10% of all our medical consultations are reviewed by our medical board
  • All Physician are licensed and reside in the US
View all the conditions we treat...
OurDoctor HIPAA Compliance and Medical Records Security...